Learn how to resolve hosted ebook errors. When your user tries to access your ebook through the browser, an error message is displayed, and the ebook does not load.

Issue

When opening a Hosted Ebook (at your Kotobee URL), the browser displays an error message, and the ebook does not load. Click on the message your users are receiving.

Solutions

Book doesn't exist.

The "Book doesn't exist" error message means that the URL typed in the browser URL bar is incorrect. To get the correct subdomain for your ebook, follow these steps:

  1. Open Kotobee Author.
  2. Click the Manage tab.
    The Manage screen will open.
  3. Click Hosted Ebooks from the left panel.
    All your hosted ebooks will be listed in the main panel.
  4. Locate your ebook. 
  5. The subdomain name is next to the pencil icon, as show in the screenshot below. The correct URL will be the subdomain name followed by ".kotobee.com". In this example,  your user should enter "egyptianmonuments-book.kotobee.com" in the web address bar.



Book is not published.

The "Book is not published" message means that the ebook is correctly uploaded to the server, but not published. Simply follow the steps below:

  1. Open your account in Kotobee Author.
  2. Click the Manage tab.
    The Manage screen will open.
  3. Click Hosted Ebooks from the left panel.
    All your hosted ebooks will be listed in the main panel.
  4. Locate the ebook to be published.
  5. Click Publish, below the name of the ebook.
    Your ebook is now online for anyone to read.

 


Book is not active.

The "Book is not active" message appears when your hosted ebook subscription is expired or your Kotobee account is inactive. 


If you know your Hosted Ebook Service expired, simply renew it.


If you're not certain, follow the steps below to determine why the ebook is inactive.


  1. Your Hosted Ebook Trial Subscription expired.
    A 30-day Hosted Ebook Trial comes with any free license. It's possible that your trial period for hosted ebooks expired. Follow these simply steps to check:
    1. Open Kotobee Author.
    2. Click on your user name in the upper right corner to open the drop down menu.
    3. Select Subscriptions.
      The Subscriptions window will open.
    4. Locate the 1 Hosted Ebook (Trial) highlighted in green.
    5. Check the Renewal date.
      If the renewal date has passed, then learn more about Hosted Ebooks or subscribe now.
  2. Your Hosted Ebook Paid Subscription wasn't renewed.
    There is a grace period of 5 days to renew subscriptions, before your ebook turns inactive. Once the subscription is made, the hosted ebook will be active again.
    1. Open Kotobee Author.
    2. Click on your user name in the upper right corner to open the drop down menu.
    3. Select Subscriptions.
      The Subscriptions window will open.
    4. Locate Hosted Books.
    5. Check the Renewal date.
      If the renewal date has passed, then check your email for renewal instructions.
  3. Your user account is inactive.
    Your user account has been marked as inactive. You can find this out by trying to log into Kotobee Author (with your serial number). If it gives you an error message that the account is inactive, then contact us for help.