Requesting Support

All Support Channels
Learn of the different ways to ask support for help and submit support tickets. It is natural for anyone to face some struggles when using a new software. ...
Fri, 17 May, 2019 at 10:30 AM
Best Practices When Asking for Support
Learn the best practices for reducing the turnaround time for having your support issues resolved. Efficiently Describing Issues To avoid lengthy time-con...
Fri, 17 May, 2019 at 10:55 AM
Troubleshooting with TeamViewer
Learn when TeamViewer can be useful for troubleshooting your issues. TeamViewer is a software for remotely providing support by controlling the other compu...
Fri, 17 May, 2019 at 10:56 AM
Sending the Log
Learn how to retrieve the log file to send to support for troubleshooting. The log file tracks important steps that you make in Kotobee Author, and records...
Fri, 17 May, 2019 at 10:51 AM