Troubleshooting

Troubleshooting with TeamViewer or AnyDesk
Learn when TeamViewer can be useful for troubleshooting your issues. TeamViewer and AnyDesk are software for remotely providing remote support by controlli...
Tue, 12 Nov, 2019 at 5:42 AM
Sending the Log
Learn how to retrieve the log file to send to support for troubleshooting. The log file tracks important steps that you make in Kotobee Author, and records...
Sun, 7 Jul, 2019 at 5:58 AM
Running Older Versions of Kotobee Author
Learn how to resolve possible issues faced when switching to older versions of Kotobee Author. You can access any older (or newer) version of Kotobee Autho...
Sun, 7 Jul, 2019 at 6:20 AM
Retrieving Your Serial Number
Learn how to find your account's serial number using Kotobee Author. It's extremely important that you have your serial number stored with you so...
Wed, 25 Sep, 2019 at 1:27 PM