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After purchasing cant open software

After purchasing cant open software, there was an error msg here i attached file.

please send me the sooner answer

i'm getting this error now

You do not need to download anything new. Keep using the same version, but the difference is that you will be entering the serial number you used for purchase.

operating system is windows 8.1
i run free version here same computer one year time 

What operating system are you using?

Were you able to run the software before purchasing?

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